Returns, Refunds, Exchanges & EU Withdrawal Policy

At S Press 77, many of our products are custom-made or personalised to your specifications. Because of this, our returns policy differs from that of retailers selling standard stock items.

Returns, Exchanges & Cancellations

Once production has commenced, we generally do not accept returns, exchanges, or cancellations for custom or personalised products.

If you need to make changes to your order, please contact us as soon as possible at spress77.mail@gmail.com. We will do our best to assist if production has not yet begun.

Damaged, Faulty or Incorrect Items

Please inspect your order immediately upon delivery.

If your order arrives damaged, faulty, or you receive the wrong item, please contact us within 3 days of your parcel being marked as delivered.

To help us resolve your claim quickly, please include:

• Your order number
• A description of the issue
• Clear photographs of the item and its packaging (where applicable)

After reviewing your claim, we will determine the appropriate resolution, which may include a replacement, repair, or refund where required.

If we are not contacted within 3 days of delivery, we may be unable to investigate or resolve the issue due to the time that has elapsed.

Nothing in this policy limits or excludes any rights you may have under applicable consumer protection laws, including the Australian Consumer Law.

European Union (EU) Right of Withdrawal

If your order is delivered to a country within the European Union, you may have the right to cancel or return eligible purchases within 14 days of receiving your goods under the EU Consumer Rights Directive.

However, this right does not generally apply to goods that are made to the customer's specifications or are clearly personalised.

This includes, but is not limited to:

• Custom DTF transfers and gang sheets
• Custom UV DTF transfers
• Custom printed apparel
• Personalised drinkware
• Personalised 3D printed products
• Products made using customer-supplied artwork, logos, photographs, names, or other personalised content

These products are generally exempt from the EU right of withdrawal once production has commenced.

If you purchase an eligible non-personalised stock item and wish to exercise your EU right of withdrawal, you must notify us within 14 days of receiving your order by emailing spress77.mail@gmail.com.

Eligible returned items must:

• Be unused and in their original condition.
• Be returned in their original packaging where possible.
• Be suitable for resale.

Unless the item is faulty, damaged, or supplied in error, customers are responsible for the cost of return shipping.

Approved refunds will be processed within 5 business days after the returned item has been received and inspected. Your financial institution may require additional time before the refund appears in your account.

Trademark & Copyright

Customers are solely responsible for ensuring that any artwork, logos, text, photographs, or designs submitted to S Press 77 do not infringe any trademark, copyright, or other intellectual property rights.

By placing an order, you confirm that you own, or have permission to use, all artwork and content supplied.

S Press 77 accepts no responsibility or liability for any legal claims, damages, or consequences arising from the use of customer-supplied artwork or designs.

Shipping Policy

Ready-to-ship orders are typically dispatched within 2–4 business days, unless otherwise stated on our website.

If your order contains any pre-order, made to order or custom 3d printed items, your entire order will be held and shipped together once the pre-order item becomes available on the estimated dispatch date shown in the product listing.

All orders are shipped with tracking. You will receive a tracking number by email once your order has been dispatched.

Please ensure your shipping address is correct before completing your order. S Press 77 is not responsible for delays, lost deliveries, or returned parcels resulting from an incorrect or incomplete shipping address provided at checkout.

If a parcel is returned to us because of an incorrect or undeliverable address, the customer will be responsible for any additional shipping costs required to resend the order.